CRM for Energy & Utilities
Transform Your Energy & Utilities Business with Gauri's Salesforce Expertise
In today’s rapidly evolving energy landscape, mid-size utilities face unique challenges. Gauri, a Salesforce Gold Partner, delivers tailored solutions to help you thrive in a competitive and changing market.
Our Energy & Utilities Salesforce Solutions
Customer-Centric Engagement
Leverage Salesforce Energy & Utilities Cloud to gain a 360-degree view of your customers:
- Unify data from billing, metering, and customer service systems
- Deliver personalised experiences across all channels
- Empower agents with AI-driven insights for better service
Streamlined Field Operations
Optimise your field workforce and asset management:
- Automate work order creation and dispatching
- Provide mobile access to critical information for field technicians
- Enhance asset performance with predictive maintenance
Smart Meter Data Management
Harness the power of smart meter data:
- Integrate and analyse smart meter data in real-time
- Provide customers with energy usage insights and conservation tips
- Identify opportunities for demand response and energy efficiency programmes
Regulatory Compliance
Ensure compliance with industry regulations:
- Automate compliance reporting processes
- Track and manage regulatory requirements
- Maintain auditable records of all customer interactions
Digital Transformation
Drive innovation and efficiency across your organisation:
- Implement self-service portals for customer account management
- Utilise AI and analytics for demand forecasting and grid optimisation
- Enable seamless integration with existing systems and emerging technologies
Our Approach
At Gauri, we understand the unique needs of mid-size energy and utilities companies. Our approach ensures a tailored Salesforce implementation that drives value:
- Industry-Specific Solutions: We design custom Salesforce implementations aligned with energy sector best practices.
- Scalable Implementation: Our agile methodology ensures rapid deployment and continuous improvement to meet your evolving needs.
- Integration Expertise: We specialise in integrating Salesforce with your existing systems for a unified operational view.
- Change Management: We provide comprehensive training and support to ensure smooth adoption across your organisation.
Ready to energise your business with Salesforce?
Contact us today for a personalised consultation on how Gauri can help you leverage the power of Salesforce to transform your energy and utilities operations.
QubePay
Read how Gauri helped enable an optimised and improved Salesforce adoption for a payment services company.
New
Groupe Atlantic
Read how Gauri implemented one of the largest Salesforce Field Service programme for a leading HVAC manufacturer in the UK.
RMS
Read how Gauri helped a leading retail merchant service provider to improve Salesforce adoption within the company and also save significant licensing costs.
Bathroom Manufacturer
Read how Gauri helped a leading luxury bathroom manufacturer to achieve the world’s first Salesforce Field Service Mobile solution with 100% offline capability.
Gauri is making a leap to Silver status in Salesforce
It gives us great pleasure in announcing that Gauri has achieved a Silver-tier in our Salesforce consulting partner programme. As we continue to expand rapidly in Salesforce and expect to cross many more milestones very quickly in the coming months, this is a great...
What kind of exec you need for a successful CRM project?
For a successful CRM project, customer business team needs executive support and sufficient empowerment. When implementing you will need more than the right partner and product. You will also need the right team internally to bring success in an implementation...
CRM and Data
The principle of CRM CRM offers a definitive customer view across functions, channels, products, and customer data types, in turn driving every customer interaction. CRM aspires to recreate the ‘traditional corner shop’ experience for millions of clients. To achieve...
Field Service Management Pitfalls and Opportunities
Field Service management solutions have improved substantially over recent years with the development of mobile technology, GPS tracking and current software technology. Organisations are adopting these solutions to...
The role of the Steering Committee within a CRM project
The Steering Committee plays a key role to Drive, Vision, Governance, and Budget and hence overall success on large implementation projects. Who sits on the steering committee? Typically, Steering committees will have key stakeholders, the Programme Sponsor - CIO/IT...
Project Inflection Point
Everyone wants CRM implementations to succeed in the first attempt. Yet, a surprising percentage of them face huge delays or failure. Having spent two decades implementing CRM solutions globally, and having learnt much working on various implementations with customers...
